2 YEAR WARRANTY
JugMate warrants that the goods described in this warranty are free from defects in workmanship and materials.
- Covered Goods
Unless otherwise indicated at time of sale, this warranty covers all of JugMate’s dispensers and dispenser parts.
- Duration of Warranty
The warranty provided in Section 1 hereof is valid for the following warranty period ("Warranty Period"). For sales made by JugMate to an authorized distributor or directly to a customer, this Warranty Period shall be two (2) years and shall begin when the Covered Goods are received by such distributor or direct to customer from JugMate.
- Parties To Whom This Warranty Extends
This warranty extends to the following parties only (“Covered Party”):
(a) customers to whom JugMate directly sells Covered Goods;
(b) authorized distributors to whom JugMate sells Covered Goods; and
(c) the original purchaser of Covered Goods who purchased such Covered Goods directly from an authorized dealer of JugMate within the distributor’s authorized territory
In the event of a defect, malfunction or other failure of the Covered Goods not caused by any of those items set forth in Section 6 below (“Excluded Items”), JugMate shall replace such failure or defect, without charge to the Covered Party, within a reasonable time. The remedy will consist of replacement of the Covered Goods, or refund of the purchase price, at JugMate’s sole discretion. Replacement parts will be new. JugMate will issue a written return merchandise authorization which shall represent JugMate’s authorization for the Covered Party to return the Covered Goods to JugMate for warranty inspection. (“Return Merchandise Authorization”). No product shall be returned to JugMate for warranty inspection covered under this warranty without a prior written Return Merchandise Authorization issued by JugMate. Return merchandise shall be properly packaged, and shall be shipped prepaid by Covered Party To JugMate Las Vegas, Nevada. A Return Merchandise Authorization shall be emailed to the purchaser upon receipt of an email to JugMate by the purchaser requesting the form. The purchaser may then email the completed Return Merchandise Authorization to JugMate, and additionally, If the dispenser was not purchased direct from JugMate.com, the purchaser must include a copy of the purchase receipt in the email. JugMate shall review the completed Return Merchandise Authorization form to verify that the information provided to JugMate by the purchaser matches the information in our database. If the information provided by the purchaser is in agreement with the information in JugMate’s database, the return shall be approved. Upon inspection by JugMate if no defect or other problem is found to exist, and the returned goods are not covered under this warranty, the purchaser will receive an email from JugMate that includes and explanation as to why the warranty does not cover the returned goods. Unless otherwise provided in writing by JugMate, JugMate warrants all replaced components made under this warranty for a period of 1 year from the date the replacement parts are sent out from JugMate or for the remainder of the original Warranty Period whichever is longer.
- Excluded Items
This warranty does not cover damage, malfunction or other failure of the goods (collectively “Damage”) caused by any misuse or damage of the product while in the possession of the purchaser, including but not limited to the following (“Excluded Items”):
- Damage caused by using the dispenser with liquids other than water.
- Damage caused to the dispenser parts from being crushed
- Heat damage to the dispenser parts caused from a stovetop or other source of heat.
- Damage to the product including, but not limited to, damage caused by excessive dropping, abuse, mishandling, modifications, or improper packing for shipping;
- Damage caused by operation in corrosive environments;
- Damage caused by exceeding any other specifications of the product
- Modification, alteration, repair or service of the product by anyone other than JugMate.
THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS DOCUMENT. JUGMATE DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF THE FITNESS OF THE SAME FOR ANY PURPOSE. PURCHASER IS SOLELY RESPONSIBLE FOR DETERMINING THE ADEQUACY OF THE PRODUCT FOR ANY AND ALL USES TO WHICH THE PURCHASER APPLIED THE PRODUCT, AND THE APPLICATION OF THE PRODUCT BY PURCHASER WILL NOT BE SUBJECT TO ANY IMPLIED WARRANTY OF FITNESS FOR THAT PURPOSE. UNDER NO CIRCUMSTANCES SHALL JUGMATE BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES